Frequently Asked Questions
Got questions about our swim classes? We’ve got answers! Here’s everything you need to know about our programs, schedules, and more.
How long are lessons? How often?
Lessons are a half hour long and meet once per week. There is a discount for multiple days per week for the same student. This is the only discount we currently offer.
Do I need to stay for lessons?
You are always encouraged to stay and watch, but you are not required to stay during your lesson, unless it is a parent taught class, in which case you’ll be in the pool.
What do I need to bring to lessons?
Swimsuit, goggles (optional), a towel, and a change of clothes for after. We recommend basic style swimsuits that will not inhibit a student’s ability to move freely.
What is the swim diaper policy?
All children three and under are required to wear a Splash About/Happy Nappy swim bottom. These bottoms are made from swimsuit material and are worn as the swimsuit, but they seal at the legs and waist to provide additional protection. Splash About is the only approved manufacturer at our facility. Acceptable combinations include:
- Happy Nappy Duo
- Splash Jammer Duo
- Happy Nappy Original + Silver Lining Nappy Wrap
- Splash Jammer + Silver Lining Nappy Wrap
- Happy Nappy Wetsuit + Silver Lining Nappy Wrap
- Happy Nappy Original + Disposable swim diaper
- Splash Jammer + Disposable swim diaper
- Happy Nappy Wetsuit + Disposable swim diaper
Which class level do I sign up for?
The quick cheat sheet:
Parent Taught Class – Student is 6 months to 24 months old. Parents in the water with the student.
Beginner Class – 2 years or older with no or very little swim experience. Occasionally students in our parent taught class will be moved up to Beginner if we feel they are ready, sometimes as early as 18 months. We will not artificially hold students back based on age if they show the necessary aptitude for the next level. Students new to our program under 2 years old must begin in PTC.
Intermediate – Student is able to swim on front and back unassisted (no floaties!) for at least 15 feet. No age restrictions.
Advanced – Student shows some proficiency in both front and back stroke and is able to swim unassisted for at least 30 feet. No age restrictions.
My child is three (or more) years old, and I would like to be in the pool with them. Can I sign up for a parent taught class?
No. Once your child turns 2, we will place them in the beginner class without parents in the water.
What should my child wear to class?
We recommend a comfortable swimsuit and a swim cap if your child has long hair. Don’t forget a towel for after class!How do I enroll my child?
You can easily enroll your child through our website or by contacting our office directly. We’re here to help!What is your cancellation policy?
We understand that plans can change. Please refer to our website for detailed information on our cancellation and rescheduling policies.Are there any make-up classes?
Yes, we offer make-up classes for missed sessions. Please contact us to arrange a suitable time.What safety measures do you have in place?
Safety is our top priority. We maintain a low student-to-instructor ratio and follow strict safety protocols during all classes.
I need to miss a lesson. Do I lose that class?
You may schedule an absence through the online portal or phone app provided you give at least a 48-hour notice. If you provide less than 48-hour notice, for instance if your child wakes up sick the day of your lesson, please email at any time prior to the start of class so that we may manually enter an absence. Never bring your child to lessons if you believe they are sick.
As a courtesy to others, we request that you schedule absences as far in advance as possible. This provides the greatest opportunity for someone else to schedule their make-ups. Courteous absence scheduling is the only way that our absence and make-up system functions effectively for all.
What is the make-up policy?
Make-up lessons are available for all scheduled or approved absences. You will be able to see all available spots for the coming 7 days and schedule your own make-up in the parent portal or app. Please note that we cannot guarantee the availability of make-up classes at any specific time or in general.
What is the best way to schedule a make-up?
The best method to schedule a make-up is through the online web portal or phone app. All available spots for the next 7 days will be shown. We do not have access to any secret spots that you can not already see.
Can I get a refund for my unused make-ups?
No. Make-ups are given as a courtousy due to your inability to make your regularly scheduled class. We want you to make the most of your time with us and provide the opportunity to reschedule missed classes, but we cannot guarantee availability nor will we refund for the classes that you missed.
Can I apply my unused make-ups to future enrollment?
No. Same as above. Make-ups are given as a courtousy due to your inability to make your regularly scheduled class. We want you to make the most of your time with us and provide the opportunity to reschedule missed classes, but we cannot guarantee availability nor will we credit future classes for past classes that you missed.
Do make-ups expire? Is there a cap?
Make-ups for scheduled absences expire after 1 year. Make-up tokens from unscheduled absences (less than 48 hours notice) expire after 10 days. There is currently no cap on nunmber of make-ups you may accrue. Available make-up slots largely exist due to other students scheduling absences, so it is important that you schedule absences as promptly as possible.
Your pools seem small. How do you teach older or more advanced swimmers?
We have four swim currents. Despite the size of the pools, students can swim more continuous distance and perform more stroke repetitions than is possible in a conventional pool. The swim currents allow our instructors to stand next to the student as they swim and provide immediate corrections and feedback. We also have swim mirrors at the bottom of the pool that provide students with immediate visual feedback.
Can I use the rear door?
No. The rear door is our staff entrance and is not unlocked at any time.
Is there WiFi?
Yes. Please ask at the desk.
I’ve tried calling and no one has gotten back to me. How do I reach you?
Our phone is not continuously staffed. If you are unable to reach us by phone, email is by far the best method to reach us at ew@centerlaneswim.com. Many functions of our lessons, such as enrollment, scheduled absences, and make-ups, can be performed on your own through use of our web portal or phone app.
Our policies are subject to change at any time. While we will do our best to ensure the website is consistent with our policies, please refer to the Policies and Guidelines provided during enrollment or in the parent portal for the most accurate information about our facility. In the event of a discrepancy between the website and our policies, the currently in force Policies and Guidelines document will be construed as the prevailing authority. If there is ever a question or concern about anything, please email us ew@centerlaneswim.com or calvert@centerlaneswim.com for clarification prior to enrollment.
Still Have Questions?
If you have any other questions or need further assistance, feel free to reach out to us. We're here to help your child become a confident swimmer!
